Refund Policy
Every workspace starts with a 30-day free trial so you can try the service on real meetings before paying. This policy covers what happens after that.
Free trial
The trial covers up to 10 users for 30 days and needs no card. Nothing is charged during or at the end of the trial unless you choose a plan.
Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the paid month. We do not refund partial months.
Yearly plans
- If you cancel within 14 days of your first yearly payment, we refund the full amount.
- After 14 days, the plan stays active until the end of the paid year, and we do not refund the remaining months.
- If you remove users mid-year, the change applies at renewal.
Service problems
If a confirmed fault on our side prevents you from using a core feature for more than 72 hours in a row, you can ask for a credit for the affected period.
Billing errors
If you are charged twice or charged for users you did not add, we refund the incorrect amount in full once confirmed.
How to request a refund
Workspace admins can request a refund from Settings, Billing, or through the Connect with sales page. Approved refunds are returned to the original payment method within 7 to 10 working days.